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Terms of Sale

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Terms of Sale and Ordering Policies

[ Payment Terms ] [ Acceptance Policy ] [ Taxes ] [ Order Form ] [ Address ]
[ Hours ] [ Backorders ] [ Shipping ] [ International Sales ]
[ Returns & Cancellations ] [ Shipping Damage Claims ] [ Typographical Errors ]
[ Noxious Weeds ]


We are a small family owned and operated seed company who after many years of offering seeds to our local area neighbors and friends decided to venture into offering our seeds by web based ordering beginning in 2004. We feel web based ordering is a great portal in getting our old and rare varieties out to our customers in a fast and friendly way. By doing so helps to insure their continued survival so gardeners will continue to have the opportunity to enjoy these plants from the past for years to come.

Web-based Ordering:
Simply browse our online catalog, add the items you desire to your cart. During the checkout process, you will have the opportunity to change the quantities, remove items (by clicking the delete button beside the item name), or continuing to shop. You may then place your order securely using Visa, MasterCard or Discover.

Mail Order:

As stated below we do not at this time have a printed catalog but we do offer the customer an option of ordering by mail if they wish to pay by other means such as check or money order.

Place your order online and at checkout choose either money order or check as your payment method, then simply mail in your payment to us within 7 days.

If you prefer to print out and mail in an order form instead, Click here for our order form.

Phone Orders:
Most of our time is spent either in the fields or greenhouses or filling orders. We are unable to take phone calls or accept orders over the phone because of the time spent away from the office and because our only phone line is our personal home phone and at this time we do not have a line to my office.


Mailing Address:

New Hope Seed Company

P.O. Box 443
Bon Aqua, TN 37025

Click here for our "Contact Us" page.


Printed catalog
We do not offer a printed catalog, the cost makes it prohibitive at this time as well as our seed varieties are in limited supply and stock levels can change very quickly and this makes a printed catalog unfeasible.  Our hope and goal is to make your on-line shopping experience enjoyable, secure and easy for all our customers and friends.

You can shop our online catalog to place your order and have the option of paying with check or money order. (see above)


Terms of Payment:

Credit Cards

Full payment is due, in U.S dollars, with each order.
We accept the following credit cards: Visa, MasterCard, and Discover. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order.

PayPal

We are now accepting PayPal for our customers who prefer to use their PayPal accounts.


 

Money Orders, Cashier’s Checks, Company Checks, & Personal Checks

We accept money orders, cashier’s checks, personal checks, and company checks in U.S. Dollars only. Orders are processed upon receipt of a money order or cashier’s check. For personal and company checks, please allow up to 10-14 banking days after receipt for clearance of funds before the order is processed. We cannot guarantee the availability of a product by the time funds clear or payment is received. We will charge a $30 fee on all returned checks.


Order Acceptance Policy

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. New Hope Seed Company reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.


Taxes

Orders shipped to the state of Tennessee are subject to 9.75% sales tax of the total (this includes shipping).

Tennessee Sales Tax

Effective January 1, 2008, Tennessee customers will now be required to pay sales tax on seed, plants and shipping/handling fees for such items according to the new provisions set forth by the Tennessee Dept. of Revenue (http://state.tn.us/revenue/misc/farmerexemption.htm). Only farmers who have a Tax Exempt certificate from the Dept of Revenue are exempt from paying sales taxes on seeds and plants.

If you have a tax exempt certificate you will need to send us a copy for our records if you do not wish to pay sales tax on seeds plants and shipping charges for these items.

If you are a farmer who needs to apply for an exemption certificate you can find the application here:

http://state.tn.us/revenue/forms/sales/f1308401.pdf

The above file is in PDF format, If you do not have the Adobe Acrobat Viewer, you can download a copy by clicking the icon below.



 


Business Hours:

We have no set “in office” business hours. Much of our time is spent in the fields and working on orders, please refer to our “Contact Us” page for further information and a better understanding of our hours.


Purchase Orders and Federal EIN

We do not accept purchase orders.  They are expensive and time consuming to process.  Most times the costs associated with processing a purchase order would be more than the seed order itself.


Backorder Policy

We try to keep our website updated on a regular basis which allows us to make changes as quickly as possible in the case we run out of a particular variety or package size. But in the case we are out of a particular item when your order is received we will refund you. If you are interested in substitutions, let us know.

We have a new feature in our cart system called "Waiting List". For items listed as "Out of Stock" you can click on the waiting list button and record your interest in being notified when the item is again available. You will be emailed promptly when that item of interest is relisted.


Shipping:


At this time we use the U.S. Postal service as our carrier and shipping is by either First Class or Priority Mail.

We don’t attempt to make money on shipping. We simply try to recoup some of the cost associated with filling and shipping an order such as padded envelopes, fuel (trips to the post office), boxes, postage, bank fees, etc. If we didn't cover costs, our preservation work would be put at risk and we wouldn't be in business very long.

Shipping Time -- Most orders ship within 3 business days of receipt of order, provided the product ordered is in stock, (with the exception of plants that ship at a different time and are shipped separately from other items). There can be delays during the busiest time of the spring season. Orders are not processed or shipped on Saturday or Sunday.

Multiple Product Orders :

For a multiple product order, we will make every attempt to ship all products contained in the order at the same time with the exception of plants which ship at a different time and separately from other items. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. You will only be charged for products contained in a given shipment, plus any applicable shipping charges. You will only be charged for shipping at the rate quoted to you on your purchase receipt. The entirety of this shipping charge may be applied to the first product(s) shipped on a multiple shipment order.

Sweet Potato plants and tobacco plants are typically shipped using US Priority Mail and carry free shipping.

Please use a valid email address and phone number. They will only be used to aide in the processing of your order and required to help prevent fraud.


 Shipping Damage Claims

We do our best at using appropriate packing materials and cannot accept responsibility for damage caused by the carrier. All claims for damage must be reported to the carrier immediately and filed with the carrier by the customer.

Delays in Deliver

We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by New Hope Seed Company or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.

The New Hope Seed Company shall not be responsible for loss or damage caused by delays in delivery from strikes, acts of war, fire, casualty, inability to obtain materials or other causes beyond our control.


Typographical Errors

In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Our Store shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Our Store shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Our Store shall immediately issue a credit to your credit card account in the amount of the incorrect price
 


 International Sales Policy

We are a very small organization and do not have the necessary resources to maintain an export department.  The world is becoming very restrictive to the flow of goods - especially seeds.

We cannot internationally ship plants.

Due to this increased difficulty, we are only able to ship to Canada, United Kingdom, New Zealand, and Scotland at this time. If your country is not on this list, we apologize and recommend that you use a larger company set up to export seeds.

Even if your country is listed, you are ultimately responsible for being the importer and agree to the following;

1.     Place your order online and make payment with a credit card.

2.     Payments must be made in $US. Credit cards will automatically perform the necessary conversion. If mailing in payment, an international money order in $US must be used. No International checks accepted.


At this time we are unable to accept international mail in orders unless you contact us first for the correct shipping cost before you mail in your order. When mailing in payment, an international money order in $US must be used. No International checks accepted.

3.     Agree to the international shipping policy (see below).

By placing an order, you agree that:

a.    The New Hope Seed Company is not responsible for the shipment once it leaves our farm.

b.    You (the purchaser) guarantee that the material being purchased is not on a restricted list within your country.  Check with your Ministry of Agriculture or Customs Departments.

c.  You assure that you have all necessary documentation to allow entry into your country. We cannot provide phytosanitary certificates or other documentation that might be required by your government. No refunds on international orders.

Merchandise Return Policy

New Hope Seed Company cannot accept returns after 30 days from time of shipping or any opened seed packages. The seed would have to be destroyed because of potential contamination and exposure to unregulated storage humidity and temperature and frankly, we are just too small to absorb losses that are not our fault.

Contact us for proper authorization and shipping instructions prior to returning any item. Return authorization is required before returns are accepted. No returns will be accepted after 30 days from time of invoicing.

Once return authorization is received, the customer is responsible for any shipping and insurance costs. A 30% restocking fee will be charged on all acceptable returns. Unauthorized returns will be sent back at the customer's expense.

Sweet Potato and Tobacco Plants cannot be returned.

Shipping and handling is non-refundable.

Cancellations

Cancellations may be accepted but since we package seeds as orders are received we charge a 20% restocking fee to cover wasted materials, labor, and card processing fees.


Noxious Weeds

Some plants that are naturally occurring or have been cultivated for years have been deemed by some governments, (local, state, provincial and federal) as being classified as a noxious weed.  We will not knowingly supply seed that breaks a local law so please check the laws in your area before ordering and planting.  If you proceed to purchase these seeds from us, you do so under the agreement that you will use them for non-planting purposes.

For your convenience here are two links that may aid you in determining what would be considered a noxious weed in your state.


Copyright 2004 - New Hope Seed Company. All Rights Reserved.
New Hope Seeds and newhopeseed.com are trademarks of the
New Hope Seed Company.