We are a small family owned and operated seed company who after many years of offering seeds to our local area neighbors and friends decided to venture into offering our seeds by web based ordering beginning in 2004. We feel web based ordering is a great portal in getting our old and rare varieties out to our customers in a fast and friendly way. By doing so helps to insure their continued survival so gardeners will continue to have the opportunity to enjoy these plants from the past for years to come.

Web-based Ordering:
Simply browse our online catalog, add the items you desire to your cart. During the checkout process, you will have the opportunity to change the quantities, remove items (by clicking the delete button beside the item name), or continuing to shop. You may then securely place your order using Visa, MasterCard or Discover card.

Printed catalog
We do not offer a printed catalog, the cost makes it prohibitive at this time. Our hope and goal is to make your on-line shopping experience enjoyable, secure and easy for all our customers and friends.

Ordering by mail:

As stated above we do not at this time have a printed catalog but we do offer the customer an option of ordering by mail if they wish to pay by other means such as check or money order and or for those who do not wish to do a transaction over the internet.

We now have a price list of our vegetable seeds along with our order form that can be downloaded and/or printed out.

Download Our Price List and Order Blank by clicking here

Ordering by phone:

We are unable to accept orders over the phone at this time.

Mailing address:

New Hope Seed Company
P.O. Box 443
Bon Aqua, TN 37025

Click here for our "Contact Us" page.

Business hours:

We have no set “in office” business hours. Much of our time is spent in the fields and working on orders, please refer to our “Contact Us” page for further information and a better understanding of our hours.

Terms of Payment:

We accept checks, money orders, VISA, MasterCard and Discover. No cash or stamps through the mail, please. Our bank automatically turns over returned checks over to a service which will charge a $25.00 service fee.

Tennessee Sales Tax

Effective January 1, 2008, Tennessee customers will now be required to pay sales tax on seed, plants and shipping/handling fees for such items according to the new provisions set forth by the Tennessee Dept. of Revenue (http://state.tn.us/revenue/misc/farmerexemption.htm). Only farmers who have a Tax Exempt certificate from the Dept of Revenue are exempt from paying sales taxes on seeds and plants.

If you have a tax exempt certificate you will need to send us a copy for our records if you do not wish to pay sales tax on seeds plants and shipping charges for these items.

If you are a farmer who needs to apply for an exemption certificate you can find the application here:

http://state.tn.us/revenue/forms/sales/f1308401.pdf

The above file is in PDF format, If you do not have the Adobe Acrobat Viewer, you can download a copy by clicking the icon below.

As always, Tennessee customers are required to pay sales tax on merchandise.

Purchase Orders and Federal EIN

We do not accept purchase orders.  They are expensive and time consuming to process.  Most times the costs associated with processing a purchase order would be more than the seed order itself.

Backorder Policy

We try to keep our website updated upon a regular basis which allows us to make changes as quickly as possible in the case we run out of a particular variety or package size. But in the case we are out of a particular item when your order was placed we reserve the right to place item(s) on backorder if we expect a replenishment of inventory soon, otherwise if you paid by credit card the appropriate credit will be applied to that card. If you made payment using a check or money order the amount owed under $10.00 will be credited to you in the form of a gift certificate to be applied towards your next purchase. Overages in excess of $10.00 will be reimbursed.  If you are interested in substitutions, let us know.

Shipping Fees:

At this time we use the U.S. Postal service as our carrier and shipping is by either First Class, Priority or Parcel Post. First Class is used on most all orders, for larger, heavier items Parcel Post is sometimes used. Plants are shipped by Priority Mail.

We don’t attempt to make money on shipping and handling charges as some companies do. We simply try to recoup some of the cost associated with filling and shipping an order such as padded envelopes, fuel (trips to the post office), boxes, postage, bank fees, etc. If we didn't cover costs, our preservation work would be put at risk and we wouldn't be in business very long.

Standard rate for seed orders (within the U.S. ONLY)

(International shipping see International Sales Policy below):

Please Note: The shipping fees in our shopping cart system may be different and will be manually adjusted to the above scales as required.

Shipping of heavy orders, may be higher than the shipping fees presented and will require adjustment to meet the higher cost of shipping these heavier items. Heavy items such as bulk corn orders, beans, peas or heavy general merchandise are typically shipped using the flat rate US Priority Mail option.

Sweet Potato plants and other plants are typically shipped using US Priority Mail and may carry a higher shipping rate than the standard shipping fees presented above.

Please use a valid email address and phone number. They will only be used to aide in the processing of your order and required to help prevent fraud.

 Shipping Damage Claims

We do our best at using appropriate packing materials and cannot accept responsibility for damage caused by the carrier. All claims for damage must be reported to the carrier immediately and filed with the carrier by the customer.

Delays in Deliver

The New Hope Seed Company shall not be responsible for loss or damage caused by delays in delivery from strikes, acts of war, fire, casualty, inability to obtain materials or other causes beyond our control.

Cancellations

Cancellations will be accepted but since we package seeds as orders are received we charge a 20% restocking fee to cover wasted materials, labor, and card processing fees.

Merchandise Return Policy

New Hope Seed Company cannot accept returns after 30 days from time of shipping or any opened seed packages. The seed would have to be destroyed because of potential contamination and exposure to unregulated storage humidity and temperature and frankly, we are just too small to absorb losses that are not our fault.

Contact us for proper authorization and shipping instructions prior to returning any item. Return authorization is required before returns are accepted. No returns will be accepted after 30 days from time of invoicing.

Once return authorization is received, the customer is responsible for any shipping and insurance costs. A 30% restocking fee will be charged on all acceptable returns. Unauthorized returns will be sent back at the customer's expense.

Noxious Weeds

Some plants that are naturally occurring or have been cultivated for years have been deemed by some governments, (local, state, provincial and federal) as being classified as a noxious weed.  We will not knowingly supply seed that breaks a local law so please check the laws in your area before ordering and planting.  If you proceed to purchase these seeds from us, you do so under the agreement that you will use them for non-planting purposes.

For your convenience here are two links that may aid you in determining what would be considered a noxious weed in your state.

• Information on Federal & State Noxious Weeds