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Important News Alert
12/14/09 - As a family run organization, there are happy and sad
life events that affect operations. At this time, we are
mourning the loss of one of our family's dearest and most
beloved members. Although we are still accepting orders, we will
be shutdown as we make the necessary preparations and grieve.
At this time of sorrow, thank you for your understanding,
thoughts and prayer. We will resume shipping orders as soon as
possible in the order in which they were received.
The New Hope Seed Family
12/22 update:
We have resumed shipping orders.
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Please
Read
We are a small
organization with a very small staff (primarily 1-2 people to do all
work).
Most of our time is spent either in the fields or greenhouses or filling
orders. We are unable to take phone calls because of the time spent away from the office so we do not list a phone number
and nor do we have a phone dedicated solely to the business.
It is now Fall and most of our time is being spent
harvesting, drying seeds, germination testing and filling orders. We are currently mailing seed orders out within
3 to 5 business days.
The best way to
reach us is by email. We try
our best to answer email within 24-48 hours but sometimes during the
busiest
parts of the season there may be a longer delay (see below) in answering general
gardening questions, recommendations about what varieties you should
buy, etc.. Please be patient and we will answer your email question as
soon as possible in the order we received them.
Due to the majority of our time being
spent in the fields and filling orders we have not been able to keep up with answering
everyone's emails and we deeply apologize, we will try to answer
everyone's emails as soon as possible, but at this time we are
running more than a month behind on answering some of the more
general advice questions, thank you so much for your
understanding.
Special announcement affecting Tennessee customers!
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Scheduled 2009 Closure Dates:
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Thanksgiving - November 26-27,
2009
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Christmas - December 23-25,
2009
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New Year - January 1, 2010
Please keep these closure dates
in mind when placing your orders. |
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